Responsible Gaming at jilivat
jilivat is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools, 18+ policy, and support resources are here to keep your experience positive and in control.
A Platform Built Around Player Safety
At jilivat, responsible gaming is not a compliance checkbox — it is a core principle woven into every layer of our platform.
jilivat was built to serve the Bangladesh market with a gaming experience that is entertaining, fair, and — above all — safe. We recognise that while the vast majority of our players enjoy betting and casino games as a leisure activity, a small number of individuals may develop patterns of behaviour that cause harm to themselves or to those around them.
Our responsible gaming framework is designed to identify early warning signs, provide practical tools that let players manage their own activity, and connect anyone who needs help with professional support services. The tools on this page are available to every jilivat player at any time, free of charge, with no penalty or delay.
jilivat strictly enforces an 18+ age policy across all products — cricket betting, live casino, slots, crash games, and table tennis betting. No player under the age of 18 is permitted to open an account or place any wager on the jilivat platform. Identity verification is conducted on all accounts to uphold this standard.
Safe Platform Design
jilivat's platform is designed with friction-reducing safeguards — session reminders, spending summaries, and cool-down prompts are built in at every level.
Spending Visibility
Your jilivat account dashboard shows a clear breakdown of deposits, wagers, and withdrawals over the last 7, 30, and 90 days so you always know where you stand.
Session Time Alerts
Players can set optional session time alerts. When your chosen time limit is reached, jilivat will display a clear reminder before you continue.
Trained Support Staff
Our 24/7 English-language support team is trained to handle responsible gaming concerns sensitively and connect players with the right resources quickly.
18+ Age Restriction Policy
jilivat enforces a strict minimum age requirement of 18 years for all players. This policy applies without exception to every product on the platform — including cricket betting, live dealer casino games, online slots, crash games, and table tennis betting. Any person under the age of 18 is prohibited from registering an account, depositing funds, or placing any wager on the jilivat platform.
At the point of registration, every new jilivat player is required to confirm that they are aged 18 or above. Following initial sign-up, jilivat's KYC (Know Your Customer) verification process requires documentary proof of identity — such as a National Identity Card (NID) or passport — before any withdrawal can be processed. This verification step also confirms that the player meets the minimum age requirement.
Where jilivat has reasonable grounds to suspect that a registered account holder may be under 18, the account will be suspended immediately pending full identity verification. Any funds deposited by a person found to be under 18 will be returned, and no winnings from wagers placed during that period will be paid out.
jilivat also recommends that all adults who share devices with minors make use of third-party parental control tools to prevent access to gambling websites. Software such as Net Nanny, Qustodio, or your device's built-in parental controls can restrict access to gaming platforms at the device or network level.
Recognising Problem Gambling
Problem gambling develops gradually. The earlier it is identified, the easier it is to address. Review the warning signs below honestly.
Player Protection Tools
jilivat provides a full suite of player-controlled tools, available directly from your account dashboard at any time with immediate effect.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your jilivat account. Once a limit is applied, it takes effect immediately. Increases to limits require a 24-hour cooling-off period.
Loss Limits
Define the maximum amount you are willing to lose over a set time period. When your loss limit is reached, jilivat will prevent further wagers until the limit period resets.
Session Time Limits
Specify the maximum session duration for each visit. jilivat will display a clear notification when your time limit expires, giving you the choice to stop or continue mindfully.
Reality Checks
Enable periodic pop-up messages during active gaming sessions. These reality check reminders display how long you have been playing and your net win/loss for the current session.
Time-Out (Cool-Down)
Take a short break from the jilivat platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and cannot be used for betting.
Self-Exclusion
Request a formal self-exclusion from the jilivat platform for a minimum of 6 months or permanently. Self-exclusion is irrevocable during the chosen period and is applied to all jilivat products.
Self-Exclusion and Time-Out
Self-exclusion is the most decisive tool available to any jilivat player who believes their gambling behaviour has become or is becoming harmful. jilivat treats every self-exclusion request with the utmost seriousness and implements exclusions immediately upon request — there is no waiting period and no pressure to reconsider.
How to Request Self-Exclusion
You can request self-exclusion through any of the following channels:
- Account Dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion duration;
- Live Chat: Contact our 24/7 support team via live chat and request self-exclusion verbally — no forms required;
- Email: Send a self-exclusion request to [email protected] from your registered email address, stating your preferred exclusion period.
What Happens During Self-Exclusion
- Your jilivat account is immediately suspended and you cannot log in or place bets;
- All pending promotional communications from jilivat will be suppressed;
- Any remaining balance in your account remains secure and will be returned to you upon the conclusion of your exclusion period (or immediately upon request for permanent exclusions);
- jilivat will take reasonable steps to prevent you from opening a new account during your exclusion period — if you attempt to re-register, your application will be rejected and your existing exclusion will be flagged.
Time-Out (Short-Term Cool-Down)
If you need a shorter break, jilivat's time-out feature allows you to suspend your account for a defined period without going through the full self-exclusion process. Time-out periods available are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, the same restrictions apply as during self-exclusion. Time-outs cannot be reversed or shortened once activated.
Need Help Right Now?
If you are concerned about your gambling behaviour or that of someone you know, our support team is available around the clock. Contact us directly:
Available 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
Self-Exclusion Durations Available
- 6 months — minimum period
- 1 year
- 2 years
- 5 years
- Permanent — irrevocable
Deposit and Spending Limits
Setting financial limits is one of the most effective ways to keep your jilivat activity within a budget that suits your personal circumstances.
Daily Deposit Limit
Cap the total amount you can deposit to jilivat within any single 24-hour period. Minimum daily limit: ৳500.
Weekly Deposit Limit
Set a maximum total deposit across any rolling 7-day window. Weekly limits reset at midnight BST every Monday.
Monthly Deposit Limit
Define the maximum you can deposit to jilivat in any calendar month. Monthly limits are ideal for longer-term budget management.
Loss Limits
Beyond deposits, you can also cap net losses over daily, weekly, or monthly windows. When your loss limit is reached, betting is paused for the remainder of the period.
How to Set Limits on jilivat
Financial limits can be set directly from your jilivat account settings at any time:
- Log in to your jilivat account;
- Navigate to Account Settings → Responsible Gaming → Limit Controls;
- Choose the limit type (deposit, loss, or wager limit);
- Enter your chosen amount in BDT (Bangladeshi Taka);
- Select the time period (daily, weekly, or monthly);
- Confirm the limit — it takes effect immediately.
Decreasing an existing limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 24-hour cooling-off period before the change becomes active. This asymmetry is intentional — it ensures that impulsive decisions made in the heat of the moment do not instantly override protections you set for yourself with a clear head.
Support and Help Resources
If you or someone close to you is experiencing gambling-related harm, professional support is available. You do not have to face this alone.
Talk to jilivat Support
Our trained support agents are available 24/7 in English. If gambling is causing you distress, contact us at [email protected] and we will connect you with the right tools and resources without judgement.
Talk to Someone You Trust
Opening up to a trusted family member or close friend about gambling difficulties is often the most important first step. Many people in Bangladesh struggle to talk about this — but support from loved ones makes a meaningful difference.
Professional Counselling
Addiction counselling services are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. A qualified counsellor can provide confidential, non-judgemental support to help you regain control.
Mental Health Support
Problem gambling is often linked to underlying mental health challenges such as anxiety, depression, or stress. Kaan Pete Roi, a Bangladeshi mental health helpline, provides free, confidential phone support for adults in distress.
Family and Relationship Support
Gambling problems affect families as well as individuals. If a family member's gambling is affecting your household in Dhaka, Rajshahi, Khulna, or anywhere across Bangladesh, speaking with a counsellor can help the whole family.
Financial Guidance
If gambling has created financial difficulties — debt, missed payments, or financial stress — speaking to a qualified financial adviser or debt counsellor can help you build a structured recovery plan.
Staying in Control — Practical Advice
Responsible gaming is ultimately about maintaining a healthy relationship with betting and casino games. The following practical guidelines are recommended for every jilivat player in Bangladesh, regardless of how frequently or infrequently they play.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable spending during a session. Treat this amount the same way you would treat any other entertainment expense — a cinema ticket, a restaurant meal, a cricket match ticket at the Shere Bangla National Stadium. Once that budget is spent, your session is over. Never top up your budget mid-session because you are chasing a loss.
Never Gamble With Essential Funds
Your jilivat deposits should come only from discretionary income — money left over after all essential expenses have been covered. Never use funds earmarked for rent, groceries, school fees, utility bills, bKash transfers to family members, or any other household obligation for gambling. If you are considering borrowing money — from a bank, a friend, or a mobile lending service — to fund gambling activity, please stop and contact our support team immediately.
Treat Losses as the Cost of Entertainment
All casino games and sports betting involve an inherent house edge. Over time, the expected outcome for any player is a net loss. Wins are enjoyable and exciting, but they are never guaranteed. Approach every session with the expectation that you may lose your entire budget, and ensure you are comfortable with that outcome before you begin. If the prospect of losing your session budget causes significant anxiety, reduce the budget until it reaches a level that feels comfortable.
Take Regular Breaks
Extended uninterrupted gaming sessions reduce your ability to make clear-headed decisions. Use jilivat's built-in session time alerts or simply set a timer on your phone. Step away from the screen, have a glass of water, and return only if you still feel calm and in control. Players in Dhaka, Chittagong, and other busy urban areas often benefit from scheduling specific, time-limited gaming windows rather than playing on an open-ended basis.
Do Not Gamble Under the Influence
Gambling while under the influence of alcohol, recreational substances, or prescription medication that impairs judgement significantly increases the risk of impulsive, poorly considered betting decisions. jilivat strongly advises against gambling in any altered mental state.
Keep Gambling in Perspective
Gambling should be one of many leisure activities in a balanced lifestyle — not the primary source of entertainment or excitement. Maintain strong relationships with family and friends, pursue other hobbies, and ensure that gambling does not crowd out the activities and relationships that matter most to you. If gambling is the only activity you look forward to, that is an early warning sign worth taking seriously.
Quick Responsible Gaming Checklist
- Set a session budget before logging in
- Use deposit limits on your jilivat account
- Enable session time alerts
- Never chase losses after a bad session
- Take at least one break per hour of play
- Do not gamble when tired or stressed
- Review your monthly spending summary
- Talk to someone if gambling stops feeling fun
Contact Our Support Team
Our English-language support agents are on hand 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
All responsible gaming enquiries are handled with complete confidentiality.
Play Smart. Play Safe. Play at jilivat.
jilivat is committed to keeping every player in Bangladesh safe. Explore our games, review our FAQ, or log in to set your responsible gaming limits today.