Help Centre

jilivat Frequently Asked Questions

Everything you need to know about your jilivat account — from opening an account and depositing via bKash or Nagad, to cricket betting rules, slot RTPs, bonus wagering, and keeping your account secure in Bangladesh.

22 Questions Answered
English Language Support
Updated January 2026
24/7 Live Support Available

This jilivat FAQ covers the questions our Bangladeshi players ask most often. Whether you are opening your first account, making a bKash deposit, placing a BPL cricket bet, or looking to set responsible gaming limits, you will find a direct answer below. If your question is not listed here, our English-language support team is available 24 hours a day, 7 days a week at [email protected].

Quick Registration

Open a jilivat account in under two minutes using your mobile number. No branch visit required — everything is done online.

Instant bKash & Nagad

Deposit funds to your jilivat account instantly via bKash, Nagad, Rocket, or Upay — no waiting, no bank queues, available 24/7.

SSL-Secured Platform

jilivat uses 256-bit SSL encryption across all transactions. Your personal data and payment details are protected at every step.

Cricket & Live Casino

Bet on BPL, IPL, T20 World Cup, and international matches, or join our live dealer tables — all from one jilivat account.

Welcome Bonus

New jilivat players in Bangladesh are eligible for a welcome bonus on their first deposit. Terms and wagering requirements apply.

24/7 English Support

Our support team is trained, English-speaking, and available every hour of the day — including Eid, Pohela Boishakh, and all public holidays.

Account & Registration

Creating a jilivat account takes less than two minutes — visit the jilivat website, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You will receive a one-time PIN (OTP) on your registered mobile to verify your number. Once verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket immediately. You must be 18 years or older to register.

jilivat requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You will also need to provide a selfie or a short video to confirm the document belongs to you. KYC verification is required before your first withdrawal can be processed. Upload your documents directly through your jilivat account dashboard under Account Settings → Verification.

If you cannot log in to jilivat, first double-check that you are entering the correct mobile number and password. Use the "Forgot Password" link on the login page to reset your password via an OTP sent to your registered mobile number. If your account has been temporarily suspended — for example due to multiple failed login attempts — it will unlock automatically after 30 minutes. If you continue to experience issues, contact our support team at [email protected] with your registered mobile number and we will assist you within minutes.

No — jilivat strictly permits only one account per person. Opening multiple accounts (sometimes called "duplicate accounts") is a violation of our Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any bonus funds. If you have accidentally created a second account, please contact [email protected] immediately so we can merge or close the duplicate without penalty.

To permanently close your jilivat account, contact our support team at [email protected] from your registered email address and state clearly that you wish to close your account. Before closure, any remaining balance will be withdrawn to your verified payment method (bKash, Nagad, or bank account). Account closure requests are processed within 48 hours. If you are closing your account due to gambling concerns, we encourage you to consider our self-exclusion tool instead — it achieves the same result while preserving access to your withdrawal balance.

Deposits & Withdrawals

bKash deposits to jilivat are credited instantly in the vast majority of cases — typically within 30 seconds of completing the payment on your bKash app. During peak hours or occasional network delays on the bKash side, it may take up to 5 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected]; our team will manually credit your account and investigate the delay. jilivat does not charge any fee on bKash deposits.

The minimum deposit on jilivat is ৳200 BDT, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. This low entry point means players across Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh can start playing without a large upfront commitment. There is no maximum deposit limit set by jilivat itself, though your individual bKash or Nagad daily transfer limit (set by those services) will apply independently.

The minimum withdrawal amount on jilivat is ৳500 BDT. Withdrawals can be made to your verified bKash, Nagad, Rocket, or Upay account, or to a verified Bangladeshi bank account (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank, and others are supported). Your account must have passed KYC verification before any withdrawal is processed. jilivat does not charge a withdrawal fee, though your mobile banking provider may apply their own transaction charges.

jilivat processes withdrawal requests within 1–4 hours for verified accounts during normal operating hours (Bangladesh Standard Time, UTC+6). bKash and Nagad withdrawals are typically the fastest, often completing within 30–60 minutes after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take 1–2 business days depending on the receiving bank's processing schedule. Weekend and public holiday withdrawals may experience slight delays but are still processed within 24 hours in most cases.

Yes — jilivat supports Nagad, Rocket (Dutch-Bangla Mobile Banking), and Upay in addition to bKash. All mobile banking deposits follow the same process: navigate to the Deposit section in your jilivat account, select your preferred method, enter the amount, and complete the payment on your mobile banking app using the payment number provided. Nagad and Rocket deposits are credited within 1–5 minutes. The minimum deposit is ৳200 BDT across all mobile banking methods.

The most common reasons a jilivat withdrawal is delayed or declined are: (1) your KYC verification is incomplete — upload your NID or passport to resolve this; (2) an active bonus is attached to your account balance and the wagering requirement has not yet been met; (3) the withdrawal amount does not match the payment method registered on your account; or (4) a routine security review is in progress. If none of these apply, contact our support team at [email protected] with your account details and withdrawal reference number for immediate assistance.

Games & Gameplay

jilivat offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ODI World Cup, Test matches, and bilateral series involving the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs (over/under), method of dismissal, Man of the Match, innings runs, and live in-play betting. BPL matches receive the deepest market coverage on jilivat, reflecting the strong interest of our Bangladeshi player base in the domestic T20 competition.

Yes — all slot games available on jilivat are sourced from reputable, globally recognised software providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) that has been independently tested to ensure outcomes are statistically random and cannot be manipulated by jilivat or the player. The RTP (Return to Player) percentage for each slot is displayed within the game information panel. jilivat does not alter RTPs from the values published by the original game provider.

RTP (Return to Player) varies by individual slot title on jilivat. Most slots from Pragmatic Play and NetEnt carry RTPs between 95% and 97%, meaning that over a statistically significant number of spins, the game returns ৳95–৳97 for every ৳100 wagered. RTP is a long-term mathematical average — it does not guarantee a specific outcome for any individual session. For the exact RTP of a specific game, open the game information or paytable screen within the slot itself, where the provider publishes the certified figure.

Yes — jilivat is fully optimised for mobile play directly through your smartphone browser, with no app download required. The platform works smoothly on Android and iOS devices using Chrome, Safari, or any modern mobile browser. All games — including live casino tables powered by Evolution Gaming and Ezugi, cricket betting, slots, crash games, and table tennis betting — are available in full on mobile. The jilivat mobile interface automatically adjusts to your screen size for a comfortable experience whether you are in Dhaka, Chittagong, Cox's Bazar, or anywhere with a data connection.

The jilivat Crash game is a multiplier-based betting game where a curve climbs from 1x upward and can "crash" at any point. You place your bet before the round starts, then choose when to cash out before the crash occurs — the longer you wait, the higher the multiplier, but if you do not cash out before the crash, you lose your stake. The crash point is determined by a provably fair algorithm, meaning neither jilivat nor any third party can manipulate the outcome. Crash is one of the most popular games on jilivat among Bangladeshi players who enjoy fast-paced, skill-influenced gameplay.

Bonuses & Promotions

jilivat offers a welcome bonus to all newly registered players in Bangladesh on their first qualifying deposit. The exact bonus percentage and maximum bonus amount are displayed on the jilivat promotions page at the time of registration, as these figures are updated periodically. To claim the welcome bonus, make your first deposit at or above the minimum qualifying amount using bKash, Nagad, Rocket, Upay, or bank transfer, and opt in via the promotions section of your account. Wagering requirements apply before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit — before the resulting winnings can be withdrawn from jilivat. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. Not all games contribute equally to the wagering requirement — slots typically contribute 100%, while live casino table games may contribute at a lower rate. Full contribution details are listed in the bonus terms on jilivat.

Yes — jilivat periodically offers free spins promotions on selected Pragmatic Play and NetEnt slot titles as part of welcome packages, reload bonuses, and seasonal promotions (such as during Eid, Pohela Boishakh, and IPL or BPL seasons). Free spins are credited to your jilivat account automatically when the qualifying conditions are met. Any winnings generated from free spins are added to your bonus balance and are subject to the wagering requirement stated in the associated promotion. Check the jilivat promotions page regularly for current free spins offers.

jilivat rewards regular players through a tiered loyalty programme. As you accumulate wagering activity across cricket betting, slots, live casino, and crash games, you progress through loyalty tiers that unlock benefits including higher withdrawal limits, dedicated account managers, faster KYC processing, exclusive reload bonuses, and invitations to VIP-only tournaments. Your loyalty tier is displayed in your jilivat account dashboard. Players in higher tiers also receive priority access to the jilivat support team and personalised promotions tailored to their preferred game categories.

This depends on the specific bonus offer. Some jilivat bonuses are specifically designated for sports betting (including cricket, table tennis, and other markets), while others are designated for casino products (slots, live casino, crash). A small number of promotions allow you to use the bonus balance across both product categories. The applicable product scope is always stated clearly in the individual bonus terms. If you are unsure whether a specific jilivat bonus covers a game or market you want to play, contact [email protected] before accepting the offer.

Safety & Responsible Gaming

jilivat is a safe and reliable online gaming platform that uses 256-bit SSL encryption to protect all data in transit between your device and our servers. Your personal information, payment details, and account credentials are stored securely and are never shared with unauthorised third parties. jilivat operates a fair play policy across all games, using independently certified RNG technology for casino products and live data feeds from verified providers for sports betting. We strongly recommend that all players use a unique, strong password and enable any available two-factor authentication on their jilivat account for additional security.

The minimum age to register and play on jilivat is 18 years. This requirement is strictly enforced across all products — cricket betting, live casino, slots, crash games, and table tennis betting. At registration, players must confirm they are 18 or older, and KYC verification (NID or passport) is required before withdrawals are processed, which also confirms age compliance. Any account found to belong to a person under 18 will be suspended immediately and any deposited funds will be returned. If you believe a minor has accessed jilivat, please contact [email protected] immediately.

You can set daily, weekly, or monthly deposit limits on jilivat at any time by navigating to Account Settings → Responsible Gaming → Deposit Limits. Enter the maximum amount in BDT you wish to deposit within the chosen period and confirm. Deposit limits take effect immediately and cannot be increased for 24 hours after you request a change — this cooling-off period is intentional and designed to prevent impulsive decisions during a difficult session. Reducing a limit takes effect straight away; increasing a limit requires the 24-hour waiting period to protect you.

Self-exclusion on jilivat allows you to block access to your account for a chosen period — 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, or place bets. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. You can also request self-exclusion by emailing [email protected]. A permanent self-exclusion cannot be reversed. If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, self-exclusion is a powerful and immediate protective step.

If you feel that gambling is causing you distress, financial strain, or is affecting your relationships, please stop playing and reach out for help immediately. Contact the jilivat support team at [email protected] to activate self-exclusion or a time-out — both are free, immediate, and completely confidential. Common warning signs include chasing losses, gambling with money meant for essential expenses, hiding gambling activity from family members, and feeling anxious or irritable when not gambling. You do not need to be in crisis to ask for help — early intervention leads to far better outcomes. Please gamble responsibly.

Yes — jilivat's time-out feature lets you pause your account for a short, fixed period without the permanence of full self-exclusion. Available time-out durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is locked for login, deposits, and betting, but your account data and balance are preserved and accessible again once the period ends. To activate a time-out, visit Account Settings → Responsible Gaming → Time-Out, or contact [email protected]. A time-out is ideal if you feel you need a reset after an intense session or a particularly stressful week.
Need immediate help? Our responsible gaming support team is available 24 hours a day, 7 days a week. Email us at [email protected] — all responsible gaming enquiries are handled with complete confidentiality and without judgement. For players aged 18 and above only.

Can't Find Your Answer?

Our English-language support team is on hand 24 hours a day, 7 days a week — including all public holidays in Bangladesh. Whether your question is about a bKash deposit, a BPL bet settlement, a bonus wagering query, or a technical issue on your mobile device, we aim to respond within minutes.

You can also explore the dedicated pages below for in-depth guidance on specific topics.

Contact Support

Send us your question any time of day or night. We respond in English and aim to resolve every query on first contact.

Available 24/7  •  Bangladesh Standard Time (UTC+6)  •  English-language support

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